These terms of use (the “Terms”) are entered into between Ceri Hand Limited, a company registered in the UK under company number 13561276 (hereinafter referred to as the “Company”) and the individual (hereinafter referred to as “You”) who purchases a self study digital course (the “Course”) from the Company (each individually referred to as a “Party” and together the “Parties”. The course material is housed on a platform (hereinafter referred to as the ‘’Course Hub’’) owned by third-party company (hereinafter referred to as ‘’Mighty Networks’’)
Whereas
You agree to purchase a self study digital course, and the Company agrees to offer the course material, content and access to the course hub, under the following terms of use which shall become effective and binding upon click through acceptance on the Company website.
Payment process
1.1 You agree to pay the fees under the payment terms of the Course plan you select at the website checkout on the final payment page.
1.2 The Company is registered for VAT and prices include VAT where appropriate. If VAT rates change the Company reserves the right to amend its prices accordingly.
1.3 You must pay for the course in full before having access to the course hub. This payment is processed through a Stripe payment system managed by third party Mighty Networks.
1.4 By purchasing the Course, You agree to your name and email address being added to the Company customer database and to receive future marketing emails. You can email hello@cerihand.com if you want to opt out or click the ‘unsubscribe’ button at the bottom of all emails.
Refund Policy
2.1 The Company is unable to offer a refund for any self-study digital course.
2.2 The Company endeavours to provide high quality content and learning resources for all, so if You are unsatisfied or want to raise a problem about the digital course or something associated with it please contact hello@cerihand.com and a member of the team will respond within 48 hours.
Course access
3.1 You will have ongoing access to the Ceri Hand Network and specific course space.
3.2 The course hub is hosted by the third party Mighty Networks platform. Use of this course material is subject to their terms and conditions. Please read these terms and conditions carefully as they affect your legal rights. Mighty Networks terms of use
3.3 Once you have joined the Ceri Hand Network, you can use the same login details to purchase future courses within the course hub. You will be notified at the time and able to purchase from inside the course hub.
Participant conduct
4.1 The Company recommended responsibilities in order for You to gain the best results from the self study digital course are as follows:
4.2 You are strictly forbidden to do the following:
4.3 If, in the Company’s sole discretion, your conduct violates the above in any way, You agree that the Company may immediately and permanently terminate your participation on the Course and your access to the content without refund.
Use of self study digital course and associated material
5.1 The Company grants You a limited, personal, non-exclusive, non-transferable license to use courses and associated material for your own personal use. Except as otherwise provided, You acknowledge and agree that You have no right to modify, edit, copy, reproduce, create derivative works of, reverse engineer, alter, enhance or in any way exploit any of the course material in any manner.
5.2 By ordering or participating in a Course, You agree that the material You purchase or download may only be used by You for your personal or business use and may not be sold or redistributed without the express written consent of the Company.
5.3 By ordering or participating in a Course, You further agree that You shall not create any derivative work based upon the material and You shall not offer any competing products or services based upon any information contained within the Course.
5.4 Each product is sold as a single license only (i.e. one login per customer) and is under no circumstances for group use and shared access will not be tolerated.
5.5 The Company provides various Course worksheets for download within the third-party Course Hub. The Company grants you a limited, personal, non-exclusive, non-transferable license to use our Course worksheets for your own personal or internal business use. Except as otherwise provided, you acknowledge and agree that you have no right to modify, edit, copy, reproduce, create derivative works of, reverse engineer, alter, enhance or in any way exploit any of the worksheets in any manner, except for modifications in filling out the course worksheets for your authorised use.
5.6 By downloading Course worksheets, You agree that the Course worksheets You download may only be used by You for your personal use and may not be sold or redistributed without the express written consent of the Company.
Technical guidelines
6.1 To use the digital self study course, you will need a device that is capable of accessing the internet such as laptop, desktop, phone, tablet and a reliable internet connection.
6.2 All content has been securely uploaded and tested in accordance with the Company’s technical checks.
6.3 The Company will run monthly tests to ensure smooth running of the material and have designated team members on hand to support any technical problems.
Changes to the Course
7 The Company reserves the right to modify or discontinue, temporarily or permanently, the Course (or any part thereof) with or without notice.
Intellectual Copyright Act
8.1 You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all the material within the digital course shall remain at all times vested in the Company.
8.2 You acknowledge and agree that the material and content contained within the course and third party course hub is made available for your personal non-commercial use only and that you may download such material and content onto one computer hard drive for such purpose. Any other use of the material and content of the course is strictly prohibited.
8.3 You agree that You will not copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content. You also agree that You will not assist or facilitate any third-party access to any of the course materials.
8.4 The Company respects the intellectual property rights of others and attempts to comply with all relevant laws.
8.5 The Company will review all claims of copyright infringement received and remove any material or course content deemed to have been posted or distributed in violation of any such laws.
Feedback and complaints policy
9.1 While the Company makes every effort to maintain high standards and provide high-quality experiences for all, the Company wishes to enable You to offer comments or make a complaint should You wish to.
9.2 Please contact the Company directly at hello@cerihand.com if you have any questions. Note that all communications must be made in writing.
9.2 The Company will offer You the opportunity to provide feedback through a survey form or questionnaire. You can contact our support team for more information about this at hello@cerihand.com
Entire Agreement
10 These Terms reflect the entire agreement between the Parties and shall have precedence over all other communications or terms.
Dispute Resolution
11.1 If a dispute arises out of these terms the Parties shall endeavour to resolve the issue by mutual consent. The initial point of contact for the Company will be the Development Manager, for up to 30 (thirty) calendar days after notice has been received.
11.2 If the dispute is not so resolved, then this will be escalated to the Director of the company for resolution for a further period of 30 (thirty) calendar days.
11.3 Should the matter not be resolved within a total of 60 (sixty) days from receipt of written notice, the Parties agree, each at their own expense, to attempt to resolve the dispute in good faith through an agreed Alternative Dispute Resolution (ADR) procedure.
11.4 If the matter has not been resolved by an ADR procedure within 60 days of the initiation of that procedure, or if any Party will not participate in an ADR procedure, the dispute may be referred to arbitration by any Party. The seat of the arbitration shall be England and Wales.
11.5 Nothing in this section 11 shall be construed as prohibiting a Party or its affiliate from applying to a court for interim injunctive relief.
Severability
12.1 If any provision of these terms shall be held to be invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable.
12.2 If a Court finds that any provision of these terms is invalid or unenforceable, but that by limiting such provision it would become valid and enforceable, then such provision shall be deemed to be written, construed, and enforced as so limited.
Waiver
13 The failure of either party to enforce any provision of these terms shall not be construed as a waiver or limitation of that party’s right to subsequently enforce and compel strict compliance with every provision of these terms.
Applicable Law
14 These terms shall be governed and construed in accordance with the laws of England and Wales with exclusive jurisdiction of the London Courts.
Changes to our Terms of use
15.1 The Company reserves the right, in its sole discretion, to change the Terms under which the Website is offered. The most current version of the Terms will supersede all previous versions.
15.2 The Company encourages you to periodically review the Terms to stay informed of our updates
Liability
16 To the maximum extent permitted by law, in no event with the company be liable to you for any lost profits, lost savings, or incidental, indirect, special or consequential damages, arising out of your use or inability to use the product or the breach of this agreement, even if advised of the possibility of such damages.
Contact us
17.1 Please contact hello@cerihand.com with any questions, comments or to report a mis-use of these Terms in writing.
17.2 The Company will endeavour to respond to your message within 48 hours of receipt.
Last updated January 2024
